Returns & Exchanges
At Prolux Cosmetics, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day return window for items in their original, unopened condition.
Initiate Your Request
Log into your Prolux account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all seals are intact to meet our hygiene and safety standards for beauty products.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location; remember to keep your tracking receipt.
Receive Your Refund
Once our quality control team inspects the returned cosmetics, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing